Refund Policy
Transparent and equitable refund terms for your assurance
Overview
At SunriseGroveBay, we realize that plans can change, and it's our aim to offer clear and transparent refund practices. This policy details the specific conditions when refunds for yacht chartering services are permitted.
Before you confirm a reservation, please examine this policy thoroughly. Reserving a charter with SunriseGroveBay signifies your consent to this refund agreement.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Eligible for: Complete refund minus service charges
Processing Time: 5-7 business days
Service Charge: €50 for transactions via credit card
Requirements: Writing request via email or telephone is necessary
24-72 Hours Before Charter
Eligible for: Half the total cost of the charter
Processing Time: 7-10 business days
Service Charge: €25 subtracted from the refund
Requirements: A valid reason is necessary; administrative costs incurred
Less than 24 Hours Before Charter
Eligible for: No refunds are made available
Exception: Emergency situations may be taken into account
Alternate Option: Charter credits might be provided at the discretion of management
Requirements: Emergency claims require supporting documents
Weather-Related Cancellations
Our Commitment to Weather Safety
Our primary concern is always safety. Should weather conditions be deemed perilous for charter operations by our seasoned captain, we provide options that offer flexibility:
- Complete Refund: Full refund provided if rescheduling isn't feasible
- Reschedule: Transfer your charter to an alternate date at no extra charge
- Charter Credit: A credit valid for one year from the original charter date is offered
Process for Evaluating Weather
The assessment of weather takes into account:
- Evaluation of wind speed and direction
- Sea conditions and wave heights
- Precipitation forecasts and visibility
- Advisories and warnings from the Coast Guard
- Judgment of a professional captain regarding safety
Decision Making Timeline: Decisions on cancellations due to weather are made no later than 4 hours before the scheduled departure.
Refunds for Medical Emergencies
Considerations for Emergencies
We appreciate that medical emergencies can arise unexpectedly. The following incidents might qualify for special consideration for a refund:
- Impromptu illness or injury that necessitates hospitalization
- A bereavement within the immediate family
- Deployment or emergency recall in the military
- Summons for jury duty or a legal subpoena
- Disasters that affect normal travel
Documentation Needed
Emergency refund requests need the following documents for processing:
- Verification from a hospital or a medical certificate
- A death certificate, if pertaining to a bereavement
- Military orders
- Jury summons or a notice of legal subpoena
- Emergency declarations or travel advisories
Procedure: Refunds for emergencies are handled within 3-5 business days after we receive the proper documentation.